99 lines
2.6 KiB
Markdown
99 lines
2.6 KiB
Markdown
---
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summary: "Troubleshooting hub: symptoms → checks → fixes"
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read_when:
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- You see an error and want the fix path
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- The installer says “success” but the CLI doesn’t work
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title: "Troubleshooting"
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---
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# Troubleshooting
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## First 60 seconds
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Run these in order:
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```bash
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openclaw status
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openclaw status --all
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openclaw gateway probe
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openclaw logs --follow
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openclaw doctor
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```
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If the gateway is reachable, deep probes:
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```bash
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openclaw status --deep
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```
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## Common “it broke” cases
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### `openclaw: command not found`
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Almost always a Node/npm PATH issue. Start here:
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- [Install (Node/npm PATH sanity)](/install#nodejs--npm-path-sanity)
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### Installer fails (or you need full logs)
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Re-run the installer in verbose mode to see the full trace and npm output:
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```bash
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curl -fsSL https://openclaw.ai/install.sh | bash -s -- --verbose
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```
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For beta installs:
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```bash
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curl -fsSL https://openclaw.ai/install.sh | bash -s -- --beta --verbose
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```
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You can also set `OPENCLAW_VERBOSE=1` instead of the flag.
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### Gateway “unauthorized”, can’t connect, or keeps reconnecting
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- [Gateway troubleshooting](/gateway/troubleshooting)
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- [Gateway authentication](/gateway/authentication)
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### Control UI fails on HTTP (device identity required)
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- [Gateway troubleshooting](/gateway/troubleshooting)
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- [Control UI](/web/control-ui#insecure-http)
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### `docs.openclaw.ai` shows an SSL error (Comcast/Xfinity)
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Some Comcast/Xfinity connections block `docs.openclaw.ai` via Xfinity Advanced Security.
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Disable Advanced Security or add `docs.openclaw.ai` to the allowlist, then retry.
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- Xfinity Advanced Security help: [https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security](https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security)
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- Quick sanity checks: try a mobile hotspot or VPN to confirm it’s ISP-level filtering
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### Service says running, but RPC probe fails
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- [Gateway troubleshooting](/gateway/troubleshooting)
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- [Background process / service](/gateway/background-process)
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### Model/auth failures (rate limit, billing, “all models failed”)
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- [Models](/cli/models)
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- [OAuth / auth concepts](/concepts/oauth)
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### `/model` says `model not allowed`
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This usually means `agents.defaults.models` is configured as an allowlist. When it’s non-empty,
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only those provider/model keys can be selected.
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- Check the allowlist: `openclaw config get agents.defaults.models`
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- Add the model you want (or clear the allowlist) and retry `/model`
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- Use `/models` to browse the allowed providers/models
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### When filing an issue
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Paste a safe report:
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```bash
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openclaw status --all
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```
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If you can, include the relevant log tail from `openclaw logs --follow`.
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